Privacy Policy

Last updated: 5 October 2026

Clearline Events Group (“Clearline”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy applies to Clearline Events Group and its associated brands and services, including Clearline Entertainment, Clearline Audio and Wildfire.

Information we collect

We may collect personal information when you contact us, request a quote, submit an enquiry, book our services, complete an online or social media form, or otherwise interact with us.

This may include:

  • Your name

  • Email address

  • Phone number

  • Event or wedding date

  • Event venue or location

  • Details about your event and entertainment or production requirements

  • Information you provide through enquiry forms, email, phone, social media or other communications

  • Information relating to quotes, bookings, invoices and payments

Our website and advertising platforms may also collect technical information such as website usage, device information, cookies and interactions with our advertisements.

How we collect information

We may collect information directly from you through our website, enquiry forms, email, phone calls, social media, in-person interactions and booking processes.

We may also receive information through services we use to operate and advertise our business, including platforms such as Meta, Google and our website and business software providers.

How we use your information

We may use your personal information to:

  • Respond to enquiries and check availability

  • Prepare quotes and proposals

  • Provide event production and entertainment services

  • Manage bookings and communicate with you about your event

  • Process and maintain business records

  • Improve our services, website and advertising

  • Measure the effectiveness of our marketing

  • Contact you about relevant Clearline services where permitted and appropriate

  • Meet legal, accounting and regulatory requirements

We do not sell your personal information.

Marketing communications

We may send marketing communications where you have consented to receive them or where otherwise permitted by law.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Submitting an enquiry does not prevent us from contacting you to respond to and follow up on that enquiry.

Australian commercial electronic-message rules generally require consent, sender identification and an unsubscribe mechanism, so I would not word the Meta form as though submitting an enquiry automatically signs someone up for ongoing marketing. ACMA

Sharing your information

We may disclose personal information to service providers where reasonably necessary to operate our business or provide our services. This may include website hosting, email, accounting, advertising, analytics, payment and booking service providers.

Where an event requires performers, technicians, contractors, venues or other suppliers, we may share relevant information with them where necessary to organise or deliver the event.

Some technology and service providers we use may process or store information outside Australia.

We do not sell or rent customer information to third parties.

Cookies, analytics and advertising

Our website and advertising may use cookies, pixels and similar technologies to understand website usage, measure advertising performance and provide relevant advertising.

Third-party platforms, including Meta and Google, may process information according to their own privacy policies.

You can manage cookies and certain advertising preferences through your browser and the relevant platform settings.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically through the systems and service providers we use to operate Clearline.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, or where required by law.

Access and correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Privacy enquiries and complaints

If you have a question or concern about how we handle your personal information, please contact us.

We will review privacy enquiries or complaints and respond within a reasonable timeframe.

Clearline Events Group
Melbourne, Victoria, Australia
Email: enquiries@clearlinegroup.com.au

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.

The latest version will be published on our website with the date it was last updated.